Without a strong social media presence, you will lose many opportunities to attract and convert new clients and delight the old ones. Social media platforms help you connect with your customers, increase awareness about your brand, and boost your leads and sales.
Social media helps you easily discover your customers’ preferences so that you can: focus on meeting their special needs and expectations, gain proficiency in that exact niche, excel your product list, and research your competitors.
When you understand your customers, you can write better content and more compelling posts, which leads to more traffic.
Customers appreciate the fact that when they post comments on your page, they receive a modified reply rather than a computerized message.